Global Staffing LLC. is looking for a Technical Support Specialist to join our team in our North Carolina office. This person will provide technical guidance and support to our business and customers.    

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  

Responsibilities: 

• Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
• Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. 
• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Requirements:

• A bachelor’s degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• JavaScript experience
• Exceptional communication skills, including the ability to communicate clearly with a variety of project team members in various locations
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently
• Four years of related technical support experience
• Orion Rhapsody experience
• Experience working with ELR messaging and communicable disease reporting at a local, state or federal level
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• Extensive experience with laboratory data and EDI transaction processing, including LOINC and SNOMED-CT coding of lab data
• The ability to explain to a non-technical person in a way they will understand
• Experience leveraging relational databases and wide ranging expertise in a variety of programming languages

http://globalstaffingcareers.applytojob.com/apply/zV2h6dOwbO/DHHSTechnical-Specialist