DHHS-Technical Specialist

  • Post Date : February 2, 2021
  • Apply Before : March 3, 2021
  • Salary: $35000 - $150000 / Yearly
  • Applications 0
  • View(s) 12
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Job Detail

  • Career Level Experienced
  • Experience Contracted
  • Industry Tech Support
  • Qualifications Degree Bachelor
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Job Description

Global Staffing LLC. is looking for a Technical Support Specialist to join our team in our North Carolina office. This person will provide technical guidance and support to our business and customers.    


The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  




  • Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
  • Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. 
  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Assist management in creating training materials pertaining to computer troubleshooting and usage



  • A bachelor’s degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • JavaScript experience
  • Exceptional communication skills, including the ability to communicate clearly with a variety of project team members in various locations
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Four years of related technical support experience
  • Orion Rhapsody experience
  • Experience working with ELR messaging and communicable disease reporting at a local, state or federal level
  • Technically savvy with strong project management skills
  • Experience troubleshooting issues and achieving solutions
  • Extensive experience with laboratory data and EDI transaction processing, including LOINC and SNOMED-CT coding of lab data
  • The ability to explain to a non-technical person in a way they will understand
  • Experience leveraging relational databases and wide ranging expertise in a variety of programming languages



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