Help Desk Analyst

  • Post Date : January 29, 2021
  • Apply Before : March 3, 2021
  • Salary: $35000 - $150000 / Yearly
  • Applications 0
  • View(s) 9
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Job Detail

  • Career Level Experienced
  • Experience Contracted
  • Industry Help Desk
  • Qualifications Degree Bachelor
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Job Description

Global Staffing LLC, is looking for a Help Desk Analyst to join our team in our North Carolina office. This person will provide technical guidance and support to our business and customers.    


The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Help Desk Analyst serves as the first contact for customers who need technical assistance over the phone or email.



  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved



  • Bachelor’s degree in Computer Science (or the equivalent) is required
  • Four years of related technical support experience
  • Experience and knowledge of browser-based applications.
  • Broad knowledge of the NC FAST application and functionality
  • Technically savvy with strong project management skills
  • Experience working in a Application/Production Support based (not hardware) help desk environment.
  • Experience troubleshooting issues and achieving solutions
  • Working knowledge of social services and Medicaid programs and systems.
  • Experience writing and running SQL queries.
  • Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions
  • The ability to explain to a non-technical person in a way they will understand

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