IT Support Specialist

  • Post Date : February 18, 2021
  • Apply Before : March 3, 2021
  • Salary: $35000 - $150000 / Yearly
  • Applications 0
  • View(s) 5
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Job Detail

  • Career Level Mid Level
  • Experience Contracted
  • Industry IT Support
  • Qualifications Degree Bachelor
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Job Description

Global Staffing LLC. is looking for a Technical Support Specialist to join our team in our North Carolina office. This person will provide technical guidance and support to our business and customers.    

 

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their Technical problems quickly and professionally.  

 

Responsibilities: 

 

  • Act as product expert –  Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
  • Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. 
  • Testing– Maintains system capability by testing computer components.
  • Operating– Prepares reference for users by writing operating instructions.
  • System- Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Results– Contributes to team effort by accomplishing related results as needed.

 

Requirements:

 

  • Bachelor’s degree in Computer Science (or the equivalent) is required
  • 2-3 years of related technical support experience
  • Knowledge of TN3270
  • Knowledge in Imaging and installing PC/laptops
  • Technically savvy with strong project management skills
  • Experienced in Printer troubleshooting
  • Office 2013/2016/O365
  • Experience in Wireless Access Points
  • Experience troubleshooting issues and achieving solutions
  • Active Directory
  • The ability to explain to a non-technical person in a way they will understand

 

http://globalstaffingcareers.applytojob.com/apply/pBjtvl983Z/IT-Support-Specialist

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