NCAOC – Sr. Technical Specialist

  • Post Date : January 29, 2021
  • Apply Before : March 3, 2021
  • Salary: $35000 - $150000 / Yearly
  • Applications 0
  • View(s) 13
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Job Detail

  • Career Level Experienced
  • Experience Contracted
  • Industry Technical Services
  • Qualifications Degree Bachelor
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Job Description

Global Staffing LLC, is looking for a Technical Support Specialist to join our team in our North Carolina office. This person will provide technical guidance and support to our business and customers.    

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.  

 

Responsibilities: 

  • Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
  • Decision-making; risk management analysis; managing projects and teams; project management software such as Microsoft Project and Microsoft Office.
  • Prepare and present reports clearly and concisely in both oral and written form; facilitate communication within teams and extended project teams.
  • Provide leadership, motivation, and mentoring to project team members; coordinate actions of team members and resolve conflicts.
  • Provide Customer Support- Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. 
  • Project management experience with mainframe data conversion to a COTS system is required.

 

Requirements:

  • Bachelor’s degree in Computer Science (or the equivalent) is required
  • Four years of related technical support experience
  • Technically savvy with strong project management skills
  • Agile Methodology and SharePoint experience
  • Ability to work in a fasted-pace environment.
  • Experience troubleshooting issues and achieving solutions
  • The ability to explain to a non-technical person in a way they will understand

http://globalstaffingcareers.applytojob.com/apply/TEbbjACXKs/NCAOC-Sr-Technical-Specialist

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