Career Level Mid Level
Qualifications Degree Bachelor
Global Staffing LLC is looking for a Technical Support Specialist to join our team. The Technology Support Specialist will assist with relocating computer equipment (laptops/computers with peripherals, phones, etc.) to selected rooms and administration buildings. All work will be completed onsite.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
**This is a two week project**
Duties include (but are not limited to) the following:
Move employee computer equipment from existing location to new office
Set-up computer equipment (laptop/desktop, docking station, monitors, and phone)
Test to ensure equipment is functional.
Work in a team environment
Assist other technicians and coordinating efforts as needed with others.
Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Bachelor’s degree in Computer Science (or the equivalent) is required
Four years of related technical support experience
Technically savvy with strong project management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
GLOBAL STAFFING is a certified WOSB that specializes in employment-related services that include temporary and contract staffing, recruiting, permanent placement, outsourcing, outplacement, and consulting solutions. We seek top-quality candidates globally to bridge the gap between employees and employers. Quality candidates in the following industries: Aerospace & Defense, Commercial Enterprise, Federal & State, Governments, Financial IT, Healthcare IT, Media & Broadcasting, Power & Energy. Global Staffing LLC is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Global Staffing LLC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Global Staffing LLC conforms to the spirit as well as to the letter of all applicable laws and regulations.